Returns

Shopping for accessories should be a joyful experience, and at Hello Joy, we understand that sometimes things don't go as planned. Whether you've received an item that doesn't meet your expectations or simply changed your mind, it's important to know your options regarding returns and exchanges.

Returns are a straightforward process. If you find that your purchase is not what you expected, you can initiate a return within 14 days. Ensure that the item is in its original condition, unworn, and with all tags attached. This helps us maintain the quality and integrity of our products while allowing you to find something that better suits your style.

Exchanges are another option available to you. If you love the design but need a different size or color, we encourage you to reach out to our customer service team. They will guide you through the exchange process, ensuring you receive the perfect accessory that matches your vision.

In cases where a return or exchange isn't feasible, store credit is a fantastic alternative. This allows you to shop at your convenience without the pressure of making an immediate decision. Store credit can be used towards any future purchase, giving you the flexibility to explore our delightful selection of unique accessories at your leisure.

We believe that every customer deserves a positive shopping experience, and our returns, exchanges, and store credit policies are designed to reflect that commitment. If you have any questions or need assistance, our dedicated team is here to help you navigate the process smoothly.

At Hello Joy, we want you to feel confident and happy with your purchases. Understanding your options for returns, exchanges, and store credit is just one way we strive to enhance your shopping experience. Thank you for choosing us for your accessory needs!

Please email us with any questions or concerns regarding your purchase at Shophellojoyne@gmail.com

Sale items

All items on sale are FINAL SALE and not eligible for returns or exchanges. NO exceptions.